Privacy-Policy

Privacy Policy – Isla & Anna Queenstown

This privacy policy describes how Isla & Anna Queenstown ("the Site", "we", "our", or "us") collects, uses, and shares your personal information when you visit Isla & Anna Queenstown.com (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services"). In this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last Updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide our Services, we collect the information as described below. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights, the Services, and our users.

What Personal Information Do We Collect?

The type of personal information we collect depends on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

This may include:

  • Contact information – such as your name, address, phone number, and email address.

  • Order details – such as billing/shipping address, payment confirmation, email, and phone number.

  • Account details – such as your username, password, security questions, and related information.

  • Customer support information – such as your messages when you contact us.

Some features may require you to provide personal information. You may choose not to provide it, but this may limit your access to certain services or features.

Information Collected Automatically

We may also automatically collect certain data about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

  • Device and browser details

  • Network connection information

  • IP address

  • How you interact with the Site and Services

Information Received from Third Parties

We may receive personal information from third-party sources, such as:

  • Service providers like Shopify who support our store infrastructure

  • Payment processors that collect payment data (e.g. credit/debit card details, billing address) to fulfill your orders and manage transactions

We treat this data in accordance with this policy. See also: “Third-Party Websites and Links” below.

How We Use Your Personal Information

  • To deliver products and services: Fulfilling orders, processing payments, sending updates, managing your account, shipping, returns, and exchanges.

  • For marketing and advertising: Sending promotional messages via email, SMS, or mail, and showing targeted ads on our Site and others.

  • For security and fraud prevention: Detecting and addressing fraudulent or illegal activities. If you create an account, you’re responsible for maintaining the security of your login credentials.

Cookies

Like many websites, we use cookies. Details about the cookies used in connection with our Shopify-hosted store are available here: https://www.shopify.com/legal/cookies

How We Share Your Personal Information

We may share your personal information with third parties for contractual obligations, legitimate business interests, or other lawful purposes, such as:

  • With vendors or third parties who perform services for us (e.g., IT services, shipping, payment processing, analytics, support, cloud storage).

  • With our marketing and business partners for promotional purposes.

  • Within our corporate group or affiliates in the interest of running a successful business.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security of those sites. We encourage you to review their privacy policies.

Your Rights: Access, Deletion, and Correction

Depending on your place of residence, you may have the right to:

  • Access personal data we hold about you

  • Request deletion of your personal data

  • Request correction of inaccurate or incomplete data

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 support@isla-annaqueenstown.com